3 episodes
CX Unlocked Toku
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- Business
From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone.
What we do: https://toku.co/
Follow us: https://www.linkedin.com/company/toku-global/
#customerexperience #digitaltransformation
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Empathy: The Key to Unlocking the Gold Standard in Customer Experience | Interview with Sidney Yuen
In this enlightening episode of CX Unlocked, CX veteran and expert, Sidney Yuen, discusses the transformative power of empathy in customer interactions, sharing examples and insights on how it enhances business outcomes. He stresses the importance of an organisation-wide commitment to customer experience and challenges the norm of using traditional KPIs to measure success, advocating for a more holistic, empathetic approach that resonates on a personal level. This episode is a deep dive into embedding empathy into the core of customer service strategies, ensuring sustainable business success and meaningful customer relationships.
Find out how we can improve your CX: https://toku.co/
Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/
#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked -
The Frictionless Organization - How Companies Can Make Customer Interactions Effortless for an Optimized Customer Experience | Interview with Bill Price
Join us as we explore the world of seamless customer experiences with Bill Price, co-author of 'The Frictionless Organization.' Dive into the heart of customer service innovation, where reduced effort equals increased loyalty. Discover how leading companies worldwide are revolutionizing their approach to customer interactions, making 'frictionless' the new gold standard in customer experience. Tune in to transform your business strategy and embrace the frictionless phenomenon!
Find out how we can improve your CX: https://toku.co/
Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/
#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked -
CX Unlocked: Your Guide to Navigating the Complexities of Customer Experience
Join hosts Jonathan Mondon and Rosaline Oh as they unlock innovative CX strategies, redefine standards, and explore how to transform and optimise customer interactions with CX experts from a variety of industries and backgrounds in each episode.
Find out how we can improve your CX: https://toku.co/
Get updated on the latest in CX: https://www.linkedin.com/company/toku-global/
#customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked