Two Gins In - A Designer's Perspective Karyn McRae & Helen Lynch

In this episode of Two Gins In, hosts Helen and Karyn sit down with Michelle Pascoe, an esteemed international speaker and expert in customer service and hospitality. Michelle, founder of Optimum Operating Procedures and Services (OOPS), brings nearly 30 years of experience to the conversation, delving into the nuances of creating exceptional customer experiences. She shares insights on the importance of emotional connections in service delivery and how businesses can transform ordinary interactions into memorable experiences.

Michelle discusses the post-COVID challenges facing the hospitality industry, particularly the loss of middle management and frontline staff. She emphasizes the need for businesses to adapt to a new demographic of customers and employees, particularly Generation Z, who demand seamless and engaging experiences. Michelle highlights the significance of design in service delivery, from architectural plans to the smallest details like music and scent, which collectively enhance the customer experience. She also shares practical tips for maintaining safety and compliance in design, ensuring that spaces are both functional and aesthetically pleasing.

The conversation further explores the dynamic nature of the hospitality industry and how businesses can stay ahead of trends. Michelle suggests creative ways to refresh spaces without major overhauls, such as rearranging furniture, incorporating Instagram-worthy elements, and utilizing underused spaces for various activities throughout the day. The episode wraps up with Michelle sharing her upcoming initiatives, including a live LinkedIn session focused on preparing for the summer season and creating lasting first impressions. This engaging discussion provides valuable insights for anyone looking to elevate their customer service and hospitality practices.

In our latest podcast episode, we had the pleasure of sitting down with Michelle and Jamie Galanos to delve into their exhilarating journey of building their dream home in Sydney's Connells Point. From the initial spark of inspiration to the final nail hammered, they shared candid insights into every facet of the process. What struck me most was their candidness about the highs and lows, particularly in navigating the myriad decisions and unexpected hurdles that cropped up along the way.

One of the most poignant moments of our conversation was when Michelle and Jamie spoke about the pivotal role of collaboration in their project. They emphasized the symbiotic relationship between clients, designers, architects, and builders in weaving together a tapestry of functionality and aesthetic appeal. It was clear that their gratitude for the expertise and guidance provided by the design team ran deep, underscoring the immense value added to their project.

As our conversation drew to a close, it was evident that Michelle and Jamie's journey was more than just constructing a house—it was about crafting a home filled with warmth, functionality, and beauty. Their story serves as a testament to the transformative power of collaboration, communication, and unwavering dedication to bringing a vision to life. To catch a glimpse of the stunning Coastal Contemporary project, head over to our Instagram and join us in celebrating the joy of creating spaces that inspire and uplift.

Join us as we welcome Adam McDonald, whose journey into landscape design was sparked by a love for creativity and nature. From humble beginnings to national recognition, Adam shares his insights on overcoming challenges and exceeding client expectations. His commitment to unique, personalized designs resonates with our own approach, making him a perfect fit for today's conversation.

Adam delves into the unique challenges he's faced, from transforming steep, rocky terrains to navigating limited access sites. His innovative solutions, such as custom-cut stone steps and efficient terracing, showcase the intersection of creativity and practicality in landscape design. Through collaboration and forward-thinking, Adam demonstrates how thoughtful planning enhances the cohesion and success of any project.

In the world of landscape design, every challenge presents an opportunity for innovation and creativity. Join us as we uncover Adam's insights, strategies, and the timeless appeal of his approach to crafting captivating outdoor spaces. Whether you're a seasoned designer or a budding enthusiast, this episode promises to inspire and enlighten, leaving you with a newfound appreciation for the artistry behind every garden masterpiece.

In the latest episode of "Two Gins In Design," hosts Karyn and Helen embark on a road trip to Mudgee, New South Wales, where they're set to lead a Mood Boarding Masterclass. As they journey, they discuss essential factors for home renovations, stressing the need for clarity, budget management, and active involvement in the planning stages. They emphasize the importance of articulating renovation goals clearly and being aware of financial constraints to minimize stress. Collaboration with professionals and effective communication of lifestyle preferences are highlighted to ensure the design aligns with individual needs. 

 

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In this engaging episode of Two Gins In: A Designer's Perspective, hosts Karyn and Helen delve into the world of interior design and construction with Carla, the passionate owner of a joinery business in Sydney. Carla shares her journey from working behind the scenes to pursuing her dream of kitchen and bathroom design, highlighting the transformative experience of completing a comprehensive design course. She emphasizes the intricate details involved in designing functional spaces, underlining the crucial balance between aesthetics and functionality.

The conversation extends to the unique dynamics of running a business alongside her husband, Joe, where communication and respect form the cornerstone of their success. Carla's commitment to delivering an exceptional customer experience shines through as she discusses the collaborative process with clients, ensuring their needs and preferences are met at every stage. Throughout the episode, Carla and her husband's dedication to quality craftsmanship and attention to detail emerge as defining qualities of their joinery business, setting them apart in a competitive industry.

As the episode draws to a close, Karyn and Helen express their appreciation for Carla's insights and encourage listeners to connect with her for their kitchen and bathroom design needs in Sydney. The discussion serves as a reminder of the complexities involved in design projects and the importance of informed decision-making for achieving outstanding results in interior design and construction.

 

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Welcome to Two Gins In, a designer's perspective, where hosts Karyn and Helen invite you to dive deep into the world of Interior Design and Construction. In this captivating episode, they are joined by the visionary guest, Ali Broinowski, the founder and CEO of Cloth and Feather, an esteemed interior decorating company nestled in the picturesque town of Maggi in New South Wales.

Ali's journey from her background in pharmacy to her current venture in interior decorating is nothing short of inspiring. She shares her experiences and insights, revealing how her initial foray into helping people organize their homes led to the establishment of Cloth and Feather. Through her meticulous eye for detail and passion for creating welcoming living environments, Ali has redefined the art of interior decorating, making her a sought-after figure in the design world.

The conversation delves into the crucial importance of early planning for window treatments in design, emphasizing the need for functionality alongside aesthetics. Ali's expertise shines as she discusses the philosophy behind Cloth and Feather's premium custom design and drapery service, offering valuable advice on how to approach bespoke soft furnishings for clients.

But the episode doesn't stop there. Karyn and Helen share their own insights and experiences, reflecting on the challenges and successes they've encountered in their respective businesses. From educating the community on the value of property staging to navigating the intricacies of regional small business, they provide a wealth of knowledge and practical advice for aspiring designers and homeowners alike.

And the excitement doesn't end with the discussion. Karyn and Helen have some exciting news to share: they'll be hosting a masterclass at Ali's beautiful property in Maggi on the 16th of March. This hands-on workshop promises to explore style foundations, mood boarding, and essential design principles, providing participants with the tools and knowledge to refine their own projects.

So join Karyn, Helen, and Ali as they uncover the intersection of design, decoration, and inspiration. Pour yourself a drink, sit back, and immerse yourself in the world of Interior Design and Construction with Two Gins In, a designer's perspective.

 

McRae and Lynch 
Learn how to create your own materials mood board - Join us at one of our 2 upcoming in person workshops. Follow this link for more info and to secure your spot. Spaces are limited!

 

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