27 episodes

IT'S A VIBE is a space for entrepreneurs ready to elevate their online, service-based businesses to learn the tried and tested methods for becoming a Client Magnet. Hosted by Sarah Williams, founder of Rebel Office Inc, she helps businesses from all over the world peel back the curtain and give an inside look at how to prioritize designing, building and delivering an obsession-worthy client experience. So grab your favourite cocktail, pull up a seat and let's make your business a total vibe.

IT'S A VIBE | a podcast about client experience and business expansion for service-based businesses Rebel Office

    • Business
    • 5.0 • 3 Ratings

IT'S A VIBE is a space for entrepreneurs ready to elevate their online, service-based businesses to learn the tried and tested methods for becoming a Client Magnet. Hosted by Sarah Williams, founder of Rebel Office Inc, she helps businesses from all over the world peel back the curtain and give an inside look at how to prioritize designing, building and delivering an obsession-worthy client experience. So grab your favourite cocktail, pull up a seat and let's make your business a total vibe.

    Sales Tactics Don't Give You Sales Confidence

    Sales Tactics Don't Give You Sales Confidence

    “I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about sales. We’re going to have an open and honest conversation about it and I’ll walk you through what worked for me personally to get Rebel Office to where it's at now and how it's contributed to sales confidence, both for us and our clients.

    In this episode:
    The value of being prepared and properly setting up your businessA weird and potentially backward sales hack that works like magicPrioritize an intentional client experience to attract clients with easeHaving an automated process removes resistanceThe importance of believing in your offer
    Don’t forget to tune into the podcast next week to learn about how to find your signature framework.


    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Experience Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.


    Connect with Sarah
    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 19 min
    3 Signs Your Offers Aren't Clear Enough

    3 Signs Your Offers Aren't Clear Enough

    “If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how having unclear offers may be wreaking havoc in your business and what to do about it. We’ll go through 3 signs your offers aren’t clear enough and I'm going to be very honest and real with you about our own experiences at Rebel Office so you don’t have to repeat the mistakes we made.

    In this episode:
    The 3 signs your offers aren’t clear enoughHow to get super clear on your offers and effectively communicate themSome mistakes we made with our offers through the years at Rebel Office
    Don’t forget to tune into the podcast next week to learn about how sales tactics don't give you sales confidence.

    Resources from this episode:
    Learn more about The Elevation Lab at: rebeloffice.ca/lab
    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.

    Connect with Sarah
    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 21 min
    4 Elements of Offboarding to Increase Client Retention and Referrals

    4 Elements of Offboarding to Increase Client Retention and Referrals

    “A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most missed opportunities to get more business: offboarding. We’ll go through 4 different elements that you can add to your offboarding to strengthen your client relationships and boost your bottom line.

    In this episode:
    How elevating your offboarding can get you more business Having a handover call at the end of a serviceUpselling your clients to a new offerAsking for a review, social proof, or a referral requestFormally inviting them to an ambassador or affiliate program
    Don’t forget to tune into the podcast next week to learn about 3 signs your offers aren't clear enough.

    Resources from this episode:

    Catch up with last week’s episode of the It’s a Vibe Podcast How To Audit Your Client Experience.

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.

    Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.

    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 19 min
    Do You Want Clients that Are Raving Fans? Let's Audit Your Client Experience

    Do You Want Clients that Are Raving Fans? Let's Audit Your Client Experience

    “I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client experience. We’ll go through the five core areas of the client experience you should focus on in your audit to better assess where you’re at and discover opportunities for optimizing so you can deliver the best client experience.

    In this episode:
    The importance of regularly auditing all areas of your businessOffer suite: are any of your offers competing with each other?Aesthetics:  does it bring in your ideal clients?Communication: where can communication be increased?Systems: where are the opportunities to automate and streamline?Client Acquisition: am I positioned to attract new clients with ease?

    Don’t forget to tune into the podcast next week to learn about 3 elements of offboarding to increase client retention and referrals.


    Resources from this episode:

    Learn more about The Elevation Lab, the Lounge, and all the modules at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 18 min
    5 Ways To Make Your Offer Suite More Strategic

    5 Ways To Make Your Offer Suite More Strategic

    “When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”

    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer suites. I’m giving you tools to help you keep your clients working with you longer by making sure all of your products and services are optimized and have a purpose for your business.


    In this episode:
    The 3 main benefits of having a strategy behind your offer suite5 ways to add more strategy into your offer suiteThe 4 pillars of a strategic offer suite
    Don’t forget to tune into the podcast next week to learn about how to audit your client experience.


    Resources from this episode:

    Check out our Offer Strategy Intensive and get the support you need to design your client experience to increase sales, support your clients and turn them into your biggest brand ambassadors - all on autopilot.

    Learn more about The Elevation Lab at: rebeloffice.ca/lab

    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.


    Connect with Sarah

    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.

    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 20 min
    3 Ways to Look Beyond The Tools for an Exceptional Client Experience

    3 Ways to Look Beyond The Tools for an Exceptional Client Experience

    “We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it's not done right so, it's not even a proper band aid."


    Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 3 ways to take your client experience to the next level. So that you can focus on your strategy and optimize your tools for client transformation and long lasting business.

    In this episode:
    Start with the strategy firstShift to a client-first mindsetDon’t forget to set boundariesBuild in opportunities for better communicationListen to your clients and treat them like individuals

    Don’t forget to tune into the podcast next week to learn 5 ways to make your offer suite more strategic.


    Resources from this episode:

    Learn more about The Elevation Lab at: rebeloffice.ca/lab


    Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.


    Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.


    Connect with Sarah
    I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
    Instagram: @rebeloffice
    Website: rebeloffice.ca

    • 18 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

tashasamuel ,

So needed in the business space

This show is such a breath of fresh air. While we often focus so much on strategies and tactics, we don’t talk enough about how our businesses can do soooo much more than that within our own communities and globally.

Top Podcasts In Business

The Dough
Lemonada Media
The Ramsey Show
Ramsey Network
REAL AF with Andy Frisella
Andy Frisella #100to0
Money Rehab with Nicole Lapin
Money News Network
Most Innovative Companies
Fast Company
The Diary Of A CEO with Steven Bartlett
DOAC

You Might Also Like

Masters in Travel
Whitney Shindelar & Brianna Glenn
The TIN Lounge
Korrine Johnson & Theresa Chu-Bermudez
TIQUE Talks
Robin Bradley and Jennifer Jacob
Roadmap to Referrals
Stacey Brown Randall
Called to Create | Photography Business Podcast
Hannah McLane
The Kelly Roach Show
Kelly Roach