95 episodes
TheySaid: Real Strategies for Customer Success TheySaid
-
- Business
-
-
5.0 • 11 Ratings
-
On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success. Powered by the team at TheySaid.
-
Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features
Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on three objectives: Capture, Analyze, and Act. In this episode, Chad covers the highly effective VOC survey he helped implement, how to get executive team buy-in for a VOC program, and why it’s important to use VOC data to craft workarounds that don’t always include building new features.
-
You're Doing VOC, but Is It Working?
Today on the Nuffsaid podcast we spoke with Sandy Yu, the Global Lead of Oracle Cloud Infrastructure Advisory Boards, about how a Voice of Customer program can provide real value to an organization and prove its effectiveness to the executive team. If you’re unsure of whether or not your VOC program is working, this is a must-listen episode.
-
How to Flex Your Voice of Customer Muscle With Slack VOC Expert
Having worked for the last four years in Voice of Customer at large companies (first Lyft and now Slack), it’s safe to say Kevin Vielbaum is a master of his craft. In this Nuffsaid podcast episode, Kevin digs into several interesting topics including how he measures the success of a VOC program.
-
Build the Product Your Customers Want Using VOC Data
With a background in Marketing & Growth at companies like Hubs, Recruitee, and Growth Tribe Academy, Ferdinand Goetzen, now CEO & Co-founder at Reveall, has a natural orientation to use Voice of Customer data to make product decisions. That’s why in this episode of the Nuffsaid podcast, he explains his philosophy on how to build the best product possible.
-
The Meeting That Every VOC Program Is Missing
Beyond being the most entertaining guest we’ve had on the show, Jeanne Hopkins, CRO at OneScreen.ai & former CMO at Lola.com, convinced us that the Voice of Customer sync she designed is the most impactful meeting a leader can schedule.
-
Box’s Jeff Justice Williams on Building a VOC Program at Scale
Jeff Justice Williams is the Sr. Executive Director of Enterprise Customer Success at Box and has led CS teams at companies like Stack Overflow, WeWork, and Dropbox. In this conversation, Jeff highlights how a Voice of Customer program should operate at scale.
Customer Reviews
A must-listen!
This is easily one of the most actionable and value-packed podcasts for CS leaders and teams. I appreciate the variety of episodes, the super practical takeaways, and the true generosity of Chris and the ‘nuffsaid team to share all this amazing knowledge for free.
Customer-led growth is the way. S/O to all my Mandalorian fans. 🔥
CS Plenty to be Said
‘nuffsaid really has a lot to be said about customer success. Chris does a great job hosting and his guests are relatable, in the know, relevant experts. The subject matter is critical to business success and I enjoy the entertainment value as well. Worth a listen!
Great content for Customer Success
I listen to a lot of CS podcasts, the content and strategies in the ‘wellsaid podcast is among the best. I can actually implement them with my teams.