Grease The Wheels Podcast Grease The Wheels

On this week's episode of Grease the Wheels, Uncle Jimmy shows the flip side of the coin when it comes to customers. While all customers deserve a base level of respect and empathy, there are some situations where they are going to try to turn the tables. We also get into some genuinely useful customer service tips for the customer facing technicians, or anyone doing side work. Good customer service is a huge market differentiator and can often make long-term customers that you make a lot of money off of while solving a lot of their problems. At the end of the day the old adage of “under promise and over deliver” rings truest of all when it comes to preventing tension with the customers. We also get into the phenomenon of the customer's internal clock and just how long they can remain a waiter until they need their car back, or need to find alternative transportation. This one is weirdly useful and completely checks out on a corporate communications level, but you’ve never heard this much interactional breakdown with this much swearing! 


Also Uncle Jimmy’s Mom runs a scorched earth campaign on Midas for the better part of 4 decades. 

On this week's episode of Grease the wheels we get to the ethos of the automotive industry - making people mobile. As the people who keep the cars running, we play an absolutely vital part of this ecosystem. We also take a look at emerging automotive trends, which is hilarious because most of the stuff they're soothsaying in the articles has been the standard for 20+ years. The automotive industry is more a slow and steady march rather than a series of massive leaps. Sure, there have been massive leap moments which have propelled the industry forward - but we are the part of the industry that figures it out on a daily basis. This is going to continue through electrification and the move to hydrogen - they’re just going to have to add more training. 
Also Uncle Jimmy gets sent to look for a fault that wasn’t a feature for another 8 model-years. 

On this week's episode of Grease the Wheels, we talk about the much maligned doldrums of the flat rate pay system. When the shop isn’t making money - you aren’t making money. Whether it is a market adjustment to raising your door labor rate, to full blown economic meltdowns that make people put maintenance on the back burner - it is an incredibly cyclical beast. We also get into some of the various shop management theories that are floating around out there, as well as some of the end game systems that could ensure a shop's success for years to come. Love it or hate it, flat rate is the name of the game, and in some states that could be very interesting when it comes to warranty work. Tune in for this and more on this week's episode of Grease the Wheels. 
Also Uncle Jimmy resists the urge from naming this episode “Good Times, Bad Times” 

On this week’s episode of Grease the Wheels, Jimmy hacks up a lung and explores the line where you should go into work and where you should call in. This is obviously a personal question with personal answers, but it’s important for the 90% of the audience that wouldn’t call in short of missing a limb. Also, if your employer doesn’t give you sick days, that is a pretty good sign to grease the wheels, unless there is some prior understanding to not commit acts of bio warfare on your coworkers. We also get into the myriad of other excuses to call into work, and some of our fan favorite scenarios throughout the years. We also pay homage to the greatest fake calling in sick of all time, and the model to which we aspire to on our days off of work. In the end, Uncle Jimmy makes this one work on a deeper level, because when you’re sick - it's really hard to give 100%. 
Also Uncle Jimmy leaves his phone at work so he can't call in. 

On this week's episode of Grease the Wheels, Uncle Jimmy gets into what gets people into the automotive industry in the first place: passion. From your first car, to the first thing you fix, the seeds of passion are planted. For some of us, this culminates in a lifelong passion for certain makes and models. For others, it ends in compulsive hoarding. The best balance is a happy medium. Every make and model seemingly has its own subculture, from the Jeep Rubber Duckie thing, to the Subaru Merit Badges. These serve as small, but oftentimes meaningful connections for complete strangers who’s only commonality might be what they drive. In this sense, it serves to think that the cars we drive are oftentimes reflections of self that also get us from Point A to B. 
Also Uncle Jimmy talks about the future's markets on classic cars and the E30 tax.

On this week's episode of Grease the Wheels, we talk about complaining. There are right ways to complain and wrong ways to complain, and we go into both as well as some of the resolutions that get the best results. We also get into the gamesmanship and merits of taking intershop complaints directly to the person you are having them with instead of involving management. We also talk about productive complaints, malicious complaints, and chronic complaints and who in your shop fits each of these monikers. At the end of the day, the way you phrase your complaints and follow them up with solutions is the most important factor to getting them resolved. If the system that you are working in is something that doesn’t respond well to change, it might be time to get out of it and make more money elsewhere! 


Also Uncle Jimmy gets into mutually assured boombox destruction and Erik remembers to hit "save", unlike last week.