VRMA Arrival VRMA

On this episode of the VRMA Arrival podcast, we welcomed Breezeway CEO Jeremy Gall to discuss the state and challenges of the short-term vacation rental market. Breezeway is an operations and guest experience platform serving clients in the vacation rental market.

Gall highlighted the market’s robustness and the challenges property managers face with new homeowners’ unrealistic expectations and shorter booking windows. He emphasized the importance of building trust and maintaining relationships with owners by providing personalized services and leveraging technology. He also shared Breezeway’s plans to enhance its operations tools and the significant impact of AI on the industry. Looking ahead, he predicted trends toward increased service emphasis, professionalization, and the importance of the concierge experience for enhancing guest satisfaction and monetization.

In this episode of the VRMA Arrival podcast, VRMA editor Alexa Schlosser interviews Dave Payette, the founder of 365Villas, discussing his journey in founding the company and the influence of his background in technology. Payette shares his experience transitioning from the tech industry to the vacation rental sector and the challenges he faced as a property manager himself.

Key topics covered include: 


The evolution of property management technology and the need for comprehensive platforms.
Factors to consider when choosing property management software, such as comprehensiveness, track record, usability, and support.
The importance of maximizing the effectiveness of chosen software through thorough onboarding and continued training.
Trends in the industry, including the shift from short-stay to long-stay rentals, and how property management software can adapt to these changes.
The role of property management software in helping property managers grow their businesses efficiently and effectively.
Common pitfalls property managers may encounter, such as complacency and not aligning technology use with business strategy.
Future trends in property management software, including the potential for AI integration and the development of collaborative social media ecosystems.

Payette also shares his favorite vacation destination, but you’ll have to listen to the episode to hear what it is!

In this VRMA Arrival podcast episode, Sage Nathan of Minoan discusses the concept of systematizing furnishing in the context of short-term vacation rental businesses. Minoan is a tech platform that aims to streamline the furnishing process for vacation rental owners and operators. Sage emphasizes the challenges in the industry, such as using outdated systems like spreadsheets, and highlights the need for a more efficient approach.

Minoan provides a free platform where users can create an account and access a variety of brands they work with, offering discounts and a unique shopping experience. The platform includes a Google Chrome extension for real-time cart building across different brands. Sage explains the importance of transparency in estimated delivery dates and costs, making the process easier for property managers dealing with multiple properties.

The conversation touches on the significance of systematizing furnishing, the challenges faced by vacation rental managers, and
the benefits of professionalizing the industry. Sage suggests starting with systematizing linens as a good first step, emphasizing the importance of durability and consistency in providing a better experience for guests.

The discussion also addresses the consulting aspect of Minoan's business, where they engage with vacation rental managers to
understand their current practices and offer insights on improvement. Sage highlights the role of technology in the future, envisioning potential integrations with inventory management systems to enhance the overall efficiency of the furnishing process.

The episode concludes with Sage expressing excitement about the evolving and growing vacation rental industry, with Minoan playing a role in helping the industry level up.

Kevin Vozar, the senior director of business development and
owner relations at Cabins for You, discusses the importance of estate planning for short-term vacation rental owners in this episode of the podcast.

He shares his journey into the short-term rental market after a career in financial services and emphasizes the necessity of estate planning, highlighting the basic components: a will, a durable family power of attorney, and advanced directives. He stresses the importance of planning to avoid interruptions in property management and potential complications for heirs in case of an owner's incapacitation or passing.

He also touches on various legal documents like trusts and their role in estate planning, urging individuals to seek legal advice to tailor plans to their specific needs. Vozar emphasizes that estate planning isn't costly and suggests resources like Cabins for You's website for educational materials.

He shares personal experiences and recommends open conversations with family about these arrangements, advocating for proactive and regularly reviewed plans to adapt to life changes. Additionally, he mentions creating personal videos to guide surviving spouses in the event of a passing as a thoughtful touch in the estate planning process.

Overall, Kevin's advice underscores the significance of proactive estate planning and its impact on ensuring smooth property management transitions and financial security for families.

Kim Lalande from KEY.co discussed significant updates since
their last conversation. The company has experienced substantial growth, expanding its curated home inventory from 700 to over 3,000 properties, aiming to hit 4,000 by year-end. A major announcement was their partnership with Capital One Venture X program, targeting high-end spenders with curated inventory and personalized services, enhancing the overall stay experience.

The conversation touched on the evolving landscape of the vacation rental industry, highlighting the impact of large companies like Capital One entering the vacation rentals space. Kim emphasized the industry’s maturation, paralleling trends in the hotel industry but with a focus on the local and personalized experience offered by property managers.

Technology’s role in elevating the guest experience was a
focal point, with AI implementation for content generation and quality maintenance through photo analysis and natural language processing of reviews. The discussion also explored the challenges and opportunities arising from increased industry consolidation, expanding inventory, and the potential for European expansion in the future.

The interview ended on a note of excitement for further industry growth and the role of partnerships like Capital One’s in reshaping the vacation rentals landscape, hinting at potential shifts in consumer behavior with credit card companies gaining influence in the vacation booking space.

Ashley Ching, the founder and CEO of Inhaven, discussed her
professional procurement solution for the vacation rental industry in an interview for the VRMA Arrival podcast. Inhaven helps vacation rental owners and property managers standardize the products in their homes and maintain those standards through a tool called Inhaven Keep. Ching shared her background as a mother of four and a frequent traveler, highlighting the issues she faced with inconsistent and misleading descriptions of vacation rentals.

The conversation delved into the challenges property managers and hosts face when sourcing products for vacation rentals, such as durability and communication with housekeeping teams. Inhaven was born out of the need to simplify and streamline the procurement process for the industry.

Ching explained that Inhaven focuses on essential aspects like the sleep experience, dining, and bathing, which are often overlooked but crucial for guests' satisfaction. They aim to help hosts and property managers set standards for these areas.

The interview also touched upon the success stories of both individual hosts and property managers who benefited from Inhaven's services, saving time and improving the guest experience. The conversation highlighted the focus on consistency rather than following short-term trends.

In terms of future developments, Inhaven plans to continue
improving its tools and operational benefits to help property managers and hosts maintain standards and save time. The goal is to professionalize and standardize the vacation rental industry, similar to what the hotel industry did in the past.