Ukoke 4+

Recently spent a lot of money on a Ukoke Air Conditioner. My decision to purchase this brand was weighed heavily by the Wifi and Smart Home features. If you’re spending that much money on a home appliance, I feel like you should get all the features you expect and they should work properly. This review is specifically for the app, but i’m kind of disappointed with everything. The device itself works well so far, but the app, the website, the Ukoke Alexa skill, the customer service experience have all been disappointing. Couldn’t get the app to work properly after trying anything and everything, over and over again. Finally randomly started working the next day, after a long night of frustration. Customer service was no help. Their email reply just basically said “try again”. Even after getting the app to work and finally getting it to connect to wifi, the Alexa skill will not work at all. Everyone seems to have mostly the same experience. Disappointing. Wish they would resolve all these issues and upgrade these things, but I don’t have high hopes.

It shuts it self off if left on too long maybe over 24hrs and the app it’s suppose to connect with doesn’t work. Been trying everything to connect it. Only has two setting to blow and the second lever is not even that strong. The temperature of it works great though. That’s it. Definitely don’t recommend. It’s too expensive for it to be such a waste.

last year when I got the unit the app worked fine. This year it’s asking me to sign in and add my phone number. So when I click in the spot to put my phone number it takes me to another page and I put my phone number and it says “phone number registered“ but it doesn’t take me anywhere to start using it. So then I have to go back and it says the phone number has to be entered and it’s like a vicious cycle that doesn’t get me anywhere.
I cannot use this. This company really needs to fix this problem. I see so many people having the same issue and other issues with this app. Don’t sell unit saying you could connect to Wi-Fi if you cannot! It’s not worth the money.