Ticketmaster－Buy, Sell Tickets 4+

So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error.
Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes.
Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets.

In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

What an utterly useless app. Other Ticketmaster users can transfer a ticket to you (and you must have a Ticketmaster account to accept them). However, when you accept your tickets, you can only access them after logging into the Ticketmaster website. They DO NOT appear in your “my tickets” tab of the app, even if you tap the link to “refresh to view your tickets” and not even if you log completely out of the app and log back in. The Ticketmaster app does not work at all if you are using a VPN, so if you care about network security or privacy, you can’t use the Ticketmaster app. Want to add a ticket that was transferred to you to your Apple Wallet so you don’t have to fumble around with a congested cellular network at a venue? Nope. Can’t do that if the tickets were transferred to you, even though the app prompts you with a warning that you should transfer your tickets to Apple Wallet (and warns you that screen shots of your tickets don’t work). So literally, what is the point of the Ticketmaster app? What DOES it do correctly?

Oh, one more thing. The “give feedback” option in the app? Yeah, that doesn’t work either. The “contact us” option just above “give feedback” does work, but it just opens a “help” article that does not give you any way to actually contact Ticketmaster. In summary, the app doesn’t work, Ticketmaster doesn’t care, and you can’t tell them about it.

I wanted to attend a concert on June 17th and I was driven to download the AXS app to make the purchase, everything worked fine with the transaction until I arrived at the venue and the tickets had disappeared from the app and even though I had email receipts for proof of purchase the people at will-call could not help me which is understandable since they work for the venue and not AXS. I ended up spending hundreds of dollars, and two hours travel time to be told I could not enter the venue. This is by far the worst experience I have ever had with at any venue and to add insult to injury, I created a support ticket through the app and received an email confirmation with a request number and we’re almost a month later and no one from AXS has contacted me yet. This is another reason why you should steer away from this app unless you must have the app and you spend the $6.25 surcharge for picking up your tix through will-call (not that I recommend giving AXS more revenue through surcharges). Btw, I’m a power user of apps so this isn’t coming from a person who’s technically challenged and I always give credit where credit is due but if an app has a bug that can cause a glitch like this and tech support does not acknowledge, I feel it’s my duty to communicate that to others so they don’t have a similar experience. I will continue this post this on every platform possible until I get a response from AXS.