Schlage Home 4+

It works so well!

I own an airbnb and and decided I needed a smart lock. I started with Kwikset as it saved us some money over the Schlage. It worked when it worked. I called tech support a bunch of times as it was alway dropping the wifi connection. They always said it was our wifi. I replaced the whole wifi router and added extenders in an 1100 sq foot house. It still failed and Kwikset never took responsibility.
So I bought the Schlage. I have had it about a year and a half now. It just works!! Always!! I have another product that sends messages customers and also sends new lock codes to the Schlage lock that is unique for each customer. A couple of times I thought that software or the Schlage had failed. It turned out it was all me. The codes sent let guest check in on a certain day at a certain time. If I tell the guest they can check in early I have to remember to adjust the check in time. So the failure was me!
I would say it’s the most reliable “smart” equipment I have ever owned and has relieved a lot of stress. In the end much less expense than the Kwikset.

Wish I knew it was not for investment properties

I have a rental property where I installed the lock. I hired a locksmith to do the installation and he had to buy a special adaptor for my door. But then after it was installed, it took 24 hours to start working. I called my internet provider to add the 2G issue as it does not work on 5G. I live out of state. It worked well for about a month. Then it notified me that it lost connection. I called Schlage customer service on a Saturday. They are not open weekends. I called them Monday. They told me to log out and unistall the app to reset it. I installed it and logged back in. That did not fix the issue. After over week, my app is unable to re-connect to my lock remotely. The old codes I put it still work, except the temporary ones. I am unable to record the history of activity, add new codes, unlock and lock it, etc. I realize only after I bought this lock, that I cannot use it remotely. I have to physically be there to reset the app if it gets disconnected. That is a gamechanger and an expensive mistake. I pray Schlage adds this essential feature to their product so that I can keep using this lock. Then it would get 5 stars. Otherwise I will have to go back to my old lock which was unfortunately more reliable than this "smart lock."

Great reliable smart lock/app! Only User error

Firstly, the app keeps getting better, it was minimal at first but now has schedules and a little more and thankfully tells you who/how the lock was activated (by the Schlage app only). I can’t believe more people haven’t used the app or bought the lock. Been over 2yrs and I haven’t even changed the AA batteries - still 36% battery. I use AppleTV and HomeKit, I tell my phone all the time to lock or check if it locked/unlocked. Works great with the iWatch and always responsive almost always within 5seconds the lock is activated. I have had a few issues here and there, no more than any other electronic device that’s works nearly flawless. I bought two more Sense locks for the other doors a year later. Quality built construction lock, just keep working on the app and I will continue to tell others this is a must buy tool for a smart home and a seamless way to monitor the locks throughout.

The reviews are just outright user error, lack of patience, outdated phone/device, one even said it only works within 30’ because of BlueTooth - its WiFi.

Developer Response ,

Hi Ry Ry 1219, thank you so much for taking the time to share your experience with us! We appreciate it and will be sure to share with the team. Thank you for being part of the Schlage family!