nextbike 4+

Great bike but the tires were low & App malfunctioned

I tried to rent two bicycles on my app but it kept saying “error.” I should have been able to rent four at a time but it wouldn’t let me rent even two. So I rented just 1 bike. My partner had to stand on the street and download an app on his phone. This wasted 15 minutes while it downloaded. And then even with his App his bike wouldn’t release. So we walked to the pier to go try other bikes. 30 minutes later he had a bike but I wasted the time just standing around and had to pay for it.

The bikes were filthy and tires flat but we made it work as we wanted to go to the beach.

Developer Response ,

Hey, thanks for your feedback! We are sorry that this did not work out for you. Please call your local nextbike customer support hotline accessible in the app in case of any problem with the rental. We will take care and help you. Best, your nextbike team

More Parking/Renting Stations Needed in Zagreb

I love love love biking around any new territory. For me, the absolute Best of both worlds: getting some exercise, while learning the ins and outs of the heartbeats of the cities, pueblo‘s, nooks and crannies of any place I’ve ever lived in or visited.
NextBike is a awesome platform, however it’s Zagreb is not the best bike city, even though 100s bike everywhere everyday. The bike paths are not wide enough, nor leveled curbs so you can get up on the curb without bashing your tires.
My biggest problem with NextBike is the fact that I have to walk 3-6 klms just to get to a station. I believe you should have more stations in all the hubs all around the city and in some of the out-of-the way areas wherever there’s a congregation of 100s of people. Even if it’s just five or six more station hubs, in six high-traffic areas will make life a lot easier, and y’all would be taking in far more money.
I’m a travel writer and in all my Strava biking posts, your bikes are prominently featured. I’d love to write an article for Trip Advisory and others promoting your wonderful services.
Please think about adding at least 6, but hopefully 12 or 18 more bike stations.
Thanks
Shawn Carson

Developer Response ,

Hey, thanks a lot for your feedback. We always work on extending our bike sharing systems for you. Best, your nextbike team

Map view needs work

The service is good (though extending the 30 min limit another 5-15 minutes or so would be VERY welcome), but y’all really need to do something about the way the map view with gazillions of pins for all the bikes + stations appear, because it leads to massive performance issues (app freezes every time you try to zoom in or out when there are a decent number of bikes on screen), even on new phones. I would group the bike pins depending on how close they are. I would also allow for filtering whether a user wants to see just stations, and change the number the stations show based on whether the user is currently on a ride, or not.