Hibbett | City Gear – Sneakers 17+

This App Is Flawed All The Way Through…

I won a raffle for my retro 6’s and tried to go confirm it just so it can tell me I forfeited my shoes lol how did I forfeit the shoe if the app say you have between 2pm-5pm est to confirm them raffle but I received the notification around 2:45 where I am now so central eastern time is 1 hour ahead of me which is the same thing I told customer service but they told me it’s nothing they can do once this “FLAWED” app has put in there system you forfeited your shoe…

Fix this trash to many people coming at y’all with the same story and everybody can’t be telling the same lie so y’all need to step up and fix the problem.

Not sure what’s going on

Here recently I have not been able to purchase any items using the Hibbetts app & picking up in the store which is very discouraging & makes me want to delete the app for good. 1- it takes up space on your phone & 2- by using the app you can keep up with discounted items as well as put merchandise that you’re interested in buying into your wish list & purchase at your convenience. Here lately… I have not been able to use the Hibbetts app whatsoever! When trying to use the app it says that it has none of the items in my wish list in any of my sizes via shipping online nor in the stores but when I go into the stores there are all the items that’s in my wish list but NOT at the discounted price nor am I able to purchase on the app and send to the store or get the items for my rewards that I have accumulated via the app😡😤 I have called customer service & haven’t heard anything back from them. I have recently purchased over $150 worth of merchandise but I see that Hibbetts doesn’t value me as a customer so therefore I will be returning my merchandise within the next few days to give Hibbetts some time to fix this issue...if not...the merchandise will be returned & I can shop somewhere else!!

Developer Response ,

Thank you for your feedback. We apologize for the experience you had as we always want to provide customers with a premium level of service. If you can reach out to us at customer.feedback@hibbett.com or call 1 (844) 362-4422 and provide us with an email address and phone number, we will be more than happy to assist in getting this issue resolved.

Disappointing ......

Wow .... this app let me down big time... I’ve tried but I just can’t do it anymore. I’ve tried to coo the adidas 350 boost Carbon today at 12pm in the afternoon. I’ve clicked on the results tap and they told me I had scored the shoes I was getting. “ AWESOME ! “ I thought. I’ve went through the process of putting in my information and checking out, until the app all of sudden just stop working. It just....froze the whole screen. I’ve attempted this for at least 20 times cause I was desperate to get these shoes. I even went onto the desktop version of Hibbett and I couldn’t scout out any of my winning shoes. I have up so I called customer service. From there I had to wait 30 minutes for a call from them to tell me there was no way they can help me and I have to just leave a feedback... I was very upset! With nothing to do, I just gave up...looking at the notification from Hibbett telling me that my shoes were canceled and that I was forfeited...what a sad sight to see me get these shoes and come this far only because the confirm button wouldn’t work...thank you Hibbett for another L...

Developer Response ,

Thank you for your feedback. We apologize for the experience you had as we always want to provide customers with a premium level of service. If you can reach out to us at customer.feedback@hibbett.com or call 1 (844) 362-4422 and provide us with an email address and phone number, we will be more than happy to assist in getting this issue resolved.