Currency Heatwave: Forex Tool 4+

This app is great it really helps me cross conform my analysis day to day. I like using it with the creators other app Hot Pairs FX. However, I paid the fee of $20 on my iPhone but when I try to open the app on my iPad its trying to get me to pay $20 again, that’s ridiculous it should sync to my iPad as it’s all under my iTunes account that I’ve already paid for the premium use of this app. FIX THIS ASAP PLEASE, and I hope that once my 3-day trial ends with Hot Pairs FX (of which I’ve subscribed to the $9.99/mo option) that it doesn’t try getting me to pay a second time.

If it wasn’t for this issue I’d give the app 5 stars, once this issue is fixed I will upgrade my rating.

Hi there, we are glad to see you enjoying our products. Please note that once you click purchase it will restore your product and will not charge you again. If you face any further difficulties please send an email to support@fxlabsplus.com and we will assist you. Happy Trading!

Listen the general consensus from your users is you have a good app that’s useful but constantly having to deal with outages is becoming unbearable, this has to be figured out if you want to be the premier meter app in this space, as a consumer you feel why am I paying premium for a service that doesn’t work, you don’t have strong competition yet and I don’t mind being a loyal customer but if something better comes along I’m gone. I’ve had this app a little over a month and it’s been frozen twice, and its freezing on me right now hence why I’m writing this review. I recommended it to a trader friend of mines and less than a week it froze on him, I felt bad for the recommendation. This isn’t a bash review people are reasonable we expect technology not to perform 100% all the time but not at the rate this application has been performing. Just do better and your ranking would be a 5 easily but until than I’ll have to give it this unflattering criticism.

Hi there, we appreciate you reaching out and apologize for the inconvenience. We have experienced a major service outage which we have identified the issue and will send an update soon for IOS users. We appreciate your support and patience at this time! Update : Please update to latest version 5.2.3

This is without question one of the best currency strength apps. But it is buggy. For no reason at all, it will start to crash on load. The only way to fix this is to reinstall the app. However, when you do that, restoring in-app purchases prompts you to buy again. The good news about this is customer service is excellent. They informed me that I can safely click purchase again and I would not be charged. They were correct. I love they app, but it definitely has some issues.

Hi there John, thank you for the review. We apologize for that inconvenience, we are working to resolve all technical glitches. You can reach us at anytime for support - support@fxlabsplus.com, all the best!