Cox App 4+

I know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract

I write reviews VERY very infrequently but when it was requested of me while I was in the process of actually using the app, I decided I would do so. I decided to do so because in all honesty I’d just realized my account hadn’t been paid; my auto-draft didn’t go through because I’d had to cancel that payment method a few weeks ago due to fraudulent card activity. I was able to log into my Cox app though and literally within a matter of less than even one minute, I had been able to super conveniently catch my bill up to date, delete the debit card associated with the fraud (unrelated to Cox, yet which had still been listed as being an available means of payment options), AND I’d even enrolled in monthly auto-draft.
I have an app for every one of my bills that HAS an app available… that said, of ALL the various ones I’ve got downloaded and regularly do utilize to keep tabs on various accounts, the Cox app is the best one. This app was clearly designed to be very straight-forward and is one of the simplest ones to effectively navigate, most definitely!

Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!