ADP Mobile Solutions 4+

It is okay…4,7⭐️ (it’s current rating) it is not

ADP has been around for a while and is okay as an app. How it got 4.7/5 is beyond me though. Don’t get me wrong…it’s not a bad app but it’s not great either. It can be glitchy and before I go on I will say I’m in tech so I do all the standard fixes (clearing cache, deleting and re-installing, etc) and have the latest iPhone (14 pro max) and keep everything (app and iOS updated). One thing I don’t get is why it takes so long to update my pay stubs. Used PayChex before this and my paystub info was available the second I got paid. Two days after I get paid and still nothing on ADP. I do know it will get there and it doesn’t impact my getting paid but still annoying. All that being said the app does (eventually) do what it’s supposed to do, just on its own schedule. So 4.7 (current rating)? Hardly. It’s average at best compared to other similar apps which in my opinion makes it 2.5 ⭐️…dead average. For a company that has been around so long, having a glitchy app that is slower to provide pay stub information than less established companies is just pure lazy and says enough about the company to warrant a dead average rating. Do better ADP.

Developer Response ,

Hello, thank you for your feedback. When the paystub becomes available is controlled by your employer. Please contact your payroll/HR person and ask them if they can make the paystub available sooner. If they need any assistance, they will be able to contact their ADP Team. Thank you, DS.

Trash

In the future, when I’m interviewing with prospective employers, I will be sure to ask them what payroll software they use. If it’s ADP, I will let them know I’m not interested in the position. I’ve now had 3 separate jobs that use this service and it is abundantly clear to me that they spend all their development funds on the management side of the app with no concern for the employee. Absolute train wreck. From lag to nonfunctional links; a clunky interface to nonsensical instructions, ADP is a chore to use. Each time a new company has hired me, ADP has required me to set up a new user account. It seems they’ve never considered people might change jobs. My user names are never available because I’ve already taken them. Then I get to repeatedly enter the same information over and over when onboarding. Name, address, DOB, email, phone. All entered, submit form and go to the next. Now please enter all the info again. Submit. Next form, please enter all the info again. I feel like I’m taking crazy pills. Then, go work for a new company, create a new user account, and go through this insanity again. I’ve created the same emergency contacts for three different accounts now. And none of this includes the disaster of every day use. Whomever is giving this app such high ratings must not be actually using it. At least not on the employee side of things. ADP makes the folks at PayChex look competent.

Avoid if possible

I don’t know how they got this up to 4 and a half stars, but beware anyone who has to use this service. It’s terrible; that’s the short of it. The long is it’s slow, it is works far less often then it doesn’t, and it will get you in trouble with work. You’ll think you’ve clocked out and it doesn’t go through, you’ll think you’ve clocked in and it doesn’t go through. Worse of all some days it won’t work period, despite phone restarts, being patient, and trying for up to 20-30 minutes. It crashes every other time you open it, and generally takes the worst possible route for what is essentially a stop watch. Clearly they attempted to make this some super app, but it’s an abject failure when the most important thing, clocking in and out of work, is non functional. Many, including myself, are nervous about time, as we don’t want to hit overtime accidentally or be under hours accidentally. This app will nearly guarantee you have more problems than before. If possible, avoid this app, if not possible then prepare to suffer because if you go to their help page it’s a Ai that offers one solution, and if that doesn’t work than you are out of luck. I’ve never had to talk to managers more about time than after having to use this app, starting last July, and every day that I’m forced to use it is a worse day than the last.

Developer Response ,

Please try clearing your phones cache, delete and reload the app and make sure you are running the latest version of your phones OS. If that doesn’t resolve the issue please contact your company administrator usually the payroll/hr contact at your company and they can reach out to their ADP Tech team to troubleshoot. Ds.