Airbnb 4+

I have been trying to communicate with airbnb for the last 2 days and no one responds my messages. i had previously booked and airbnb and didn’t find it to my convenience so i decided to cancel and book a different one. two days later i booked another airbnb and got accepted and my money taken, within two hours airbnb cancelled my stay without any notice or warning. I had to communicate with support and they had told me my card was giving problems and to use a gift card instead, i had waited until the next day to receive my money back to buy a $740 gift card, put it on my account and then try and book another airbnb to get an error and not being allowed to book. after hours of trying to communicate with support they had told me that my account was restricted which is absolutely unbelievable and unacceptable that the last person that talked to me wasn’t able to tell me this so i wouldn’t but a balance on my account and not be able to book when i need a reservation for march 7-9 for my birthday weekend and now have no way to access the funds, after communicating again with support they told me i would be able to book a hotel stay after 24 hours and it’s been 3 days and i still haven’t been able to book anything and i’ve been trying to communicate for 2 days 2 DAYS!!!! with support and have gotten no response when i need a stay in 5 days and have $740 frozen here and can’t do anything and you guys won’t do anything about this !!

My host cancelled 4 days before my trip with no explanation. I want to give the benefit of the doubt that may there was a family emergency. But the experience dealing with Airbnb after this was absolutely horrible. The worst customer service I’ve never experienced. First they offered a $69 to rebook, a 5% discount which is not an acceptable amount for the inconvenience this called. I was about to take off for an international flight so I rebooked a new place quickly that the customer service shared with me that they told me was the same area. I lost service on my flight and then the next day when I had service, I went to look at the Airbnb and realized it was not the location I wanted. In California, it says you have 24 hours to cancel as long as the booking was 72 hours before (which mine was). I was on the phone with Airbnb and they told me they had to look into the California laws I shared with them and they would call me back in 2 hours. Airbnb then told me I wouldn’t get a refund because it was 27 hours, which was outside of that policy. I tired to reach out the host of the new place and they told me they would only refund me if someone else booked. It was just over three days away and I do not expect someone to book it. The customer service was BEYOND horrible and I will never ever use Airbnb again. Please share this story as warning to not use Airbnb.