Brightside Financial 4+

Perfect place to be

This company is amazing if your employer has it as a service they definitely care about your well-being and keeping your stress free. The financial advice is top notch wouldn’t ask for anything better. Couldn’t ask for anything better the employees work so hard to make you feel listen to validated and safe.

TrueConnect Loan Requirements

Hi, I have given 3 stars to inform other consumers that are eligible for services through Brightside that TrueConnect requires a $33,000 base pay. For any stay at home Moms/Dads, college students, disabled people, senior citizens, etc. they may fall beneath that threshold as part time employees, that may have trouble getting approved then I would like to inform them that the base pay threshold for the “no credit check” loan option may be why. I have spoken with TrueConnect and Sunrise Banks in which they have denied that such limitation exists although Brightside has stated that it does. Sunrise has stated that it would be illegal for them to dictate who can and can’t apply which that is true according to the federal laws under the FDCPA, ECOA, and the CFPB etc. The Brightside customer service was great and definitely helpful although TrueConnect & Sunrise Bank not so much. I will return with an update upon any new assistance that I receive in regards to a solution, hopefully I can give a 5 star review. I am just looking out for my fellow consumers. Thank you Brightside for your great customer service!

Developer Response ,

Hi, thanks for your review. We strive to provide the highest level of service to all of our clients and sincerely regret that we were unable to achieve this for you. We'd be happy to discuss this item with you and assist you with any current or future needs. Please just message us from within the app. Thanks again!

Technical difficulties

My husband and I’ve been trying to stop the benefits as we no longer need that kind of credit. It will not let us click on the savings tab at all on the internet and if we do on the app it just keeps loading and nothing happens. Not to mention, the bank they go through keeps things very private making it even harder for us to cancel the loan with these guys to prevent my husband from losing money out of his paycheck. It would be nice if it was easier on us and that the employees could have the ability to help us cancel the credit when we have a hard time accessing it ourselves.