Healthcare Perspectives 360 Geri Amori, PhD, ARM, DFASHRM, CPHRM

This episode focuses on patient advisory councils—what they are, what they do, and how they help both clinicians and patients.

During this episode you will: 
Understand the difference between patient advocates and patient advisory councils  Recognize that PFAC composition should reflect the patient population it represents to avoid bias—with a goal to hear ALL voices, not just the majority Listen to how PFACs promote patient-centered care and improve patient safety by representing the patient’s perspective Explore how clinicians can partner with PFACs to advocate for positive changes in healthcare systems Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This episode discusses what the engaged patient looks like and how to set the stage for success as a clinician or patient. Panelists discuss the influence of artificial intelligence on the clinician-patient relationship and the importance of trust between clinician and patient to facilitate communication and engagement. 

During this episode you will: 
Hear discussions on how online information and artificial intelligence have affected patient-clinician interactions Learn how trust is central to patient engagement Understand how documentation in the patient record can build—or break down—trust between a patient and their clinicianHear how clinicians practice a whole-person view of patients, rather than goal-based care that focuses solely on a disease or physiological systemCheck out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being.

During this episode you will: 
Hear the importance of nurturing the patient–healthcare professional relationship as a partnership Listen to a discussion regarding a patient who might be viewed as “difficult” but may actually be looking for more engagement with their clinician and to be partners in their care, representing an opportunity to increase trust in the relationshipExplore the positive correlation between patient engagement and clinician well-beingLearn that trust between the patient and their healthcare professional enhances engagement, thereby positively influencing care outcomesCheck out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

In this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being. 

During this episode you will: 
Hear that pizza parties and lip service from leadership don’t improve clinician well-beingListen to expert discussion on what clinicians really need from their leadership and organization to improve well-beingUnderstand that clinician well-being is a top-down strategy for successIdentify hope as a trait directly linked with well-beingLink to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared. 

During this episode you will: 
Hear viewpoints on the great resignation in healthcareLearn how younger healthcare staff are positioned to advocate for improvements in clinician wellnessGet information on evidence-based interventions that increase individual wellnessGain insight on the needs and wants of clinicians to promote staff retention and recruitmentLink to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber

This episode discusses the consequences of clinician burnout in the care of patients, as well as  the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare. 

During this episode you will: 
Learn how the COVID-19 pandemic worsened existing burnout in US healthcare cliniciansRecognize that burnout is not a fault within an individual clinician but rather an occupational phenomenon experienced by people who work in healthcare Understand that although burnout is a systemic issue, individual clinicians can take actions to improve their personal resiliencyLink to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. 

Music and lyrics: Nancy Burger and Scott Weber