Design for Voice Jeremy Wilken

There are many different ethical issues that arise when computers behave or replace humans, and as designers and developers for voice we must be constantly thinking about the implications and side effects of our voice experiences. Brooke Hawkins joins this episode to tackle questions about how to identify ethical issues, think through them, and emphasizes the importance of bringing ethics up early and often.


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Voice experiences have a number of default intents, such as yes/no, stop, cancel, and others. It is important for experiences to customize these default intents in ways that make sense for the context the user is in. Guest Dustin Coates shares a lot of ideas for how to customize these intents and what to consider to make optimal user experiences.


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The car is a prime context for voice experiences, but it also comes with a number of unique challenges. Guest Shyamlala Prayaga shares a lot of key insights into the way to design for the car, including concepts around cognitive load requirements, regulation concerns, and design decisions.


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Anyone learning about building and designing voice experiences needs to have a set of tools and tactics for approaching the design and iteration. In this episode with Braden Ream and Michael Hood, we dig into several of the primary tactics and tools available for designers today, including scripting, flowcharts, and more. You'll learn about the value of these different techniques and why you will most likely want to utilize more than one in your work.


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Voice experiences are extremely difficult to craft in a way that will be truly accessible and inclusive for all users. Problems can arise from things like cultural biases and local colloquialisms, social backgrounds, and accented language and terms, among others. In this episode, guest Diana Deibel joins to talk about how to raise awareness for these inclusive challenges and some tips on how to address them in your voice experiences.


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Many of the conversational design principles are based on the idea of the cooperative principle, which states people work together cooperatively in conversation. The principle was defined by Linguist Paul Grice, and it is supported by four conversational maxims, with a fifth being added from linguist, Robin Lakoff. These simple maxims make the foundation for much of voice design. Erika Hall joins the show to give a detailed look at these maxims, which are the Maxim of Quality, Quantity, Relation, Manner and Politeness, and you'll learn how to apply these ideas into your conversational interfaces and experiences. 


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