Nubank - Conta e Cartão 4+

This is the best bank I have so far. I can easily move money between my USA account and Brazilian Account. Saving me money on the exchange since I transfer only at the best times. The app is easy to use. Simple and intuitive. When I need customer service, they are right there to help in the chat. Love it

They never answer the question you’ve made, simply because they don’t bother reading it, as they will copy & past previously written texts to send you as an answer, which have nothing to do with your question, in the first place. They don’t know how to speak Portuguese, and are always introducing English words in their speech; however, if you switch to English they just don’t speak English either. Pathetic. Last but not least, they treat you as a child and send dozens of “reminders” about the payment of your credit card bill starting DAYS *BEFORE* the due date, and continuing several days after you have already paid (I have never paid after the due date). Very disrespectful with their clients, treating you as their BFF (please show some respect here, shall you?). But the app works alright.

Easy to use, intuitive and customizable. Thank you Nu team for your hard work and dedication! Your customer service is just perfect and a benchmark for any business, anywhere. Keep up the amazing work!