Ticketek AU 4+

I live in the US but had tickets for 2 concerts in Australia. The app worked fine on Feb 10 for my ticket. However when I tried to access my second ticket a few days later, and then multiple other days, the app no longer works. I deleted, uninstalled and reinstalled the app multiple times. Restarted the phone, etc. I made sure I was updated to the most recent iOS. I even had a friend with a newer iphone try and they also couldn’t access the app to even try to login.

However when I download the Ticketek UK app, the app works just fine for me! Of course that’s no help because I can’t login to my AU account through that app.

I can’t interact with anything in the app and I have an app-only ticket to use on Feb 26 but there is no way for me to access the tickets when the app is not working for me.

I then emailed Ticketek support about the problem and they told me to do what I’d already done and that I should just go to the box office. Well, I can’t, I’m in the US, I can’t just go over to the box office and clearly their support has nothing to do with their app support, just a big black hole. 🤦🏼‍♀️

US and potentially other international users should try using a vpn and setting the location to somewhere in Australia. Initially I had major problems getting the app to work, but I have seen this before with other apps targeted at a country I am not presently in. Once I set my vpn to Sydney it worked just fine. My only complaint was the limited detail around why my tickets were not available right after I bought them. Within a few days, however, they showed up.

if you don’t have a VPN service, you really should for a variety of reasons. There are several cheap options that are pretty safe.

I received an email that my concert tickets are ready, leading me to claim them on the Ticketek app. I downloaded the app but it doesn’t work at all. The screen pulls up but nothing is clickable - it’s completely frozen. I uninstalled and reinstalled the app, refreshed my phone, and it still doesn’t work. I tried claiming my tickets on the Ticketek website on my computer, but everything leads back to the app that’s useless. Really hope they get this resolved very soon - the concert I’m going to is only in a few days!