OYO: Search & Book Hotel Rooms 4+

Room 135 at OYO

On the august 17th me and my friend rented the room and it was spectacular! We decided to extend until the 20th because of all the hotels trinity in Texarkana is the best!! Room was very clean, the bed was to die for, I literally slept like a baby!! I will book again as im sure they will fix my room and act accordingly to getting us into a new room.I’m having some problems with room 220 and condensation of the of air conditioner no phone and toilet doesn’t flush properly at all which I addressed yesterday around 3pm when we checked in through the oyo app. but other than this time which I’m sure they will fix, I will then give another five star rating

Extemely hard to cancel, customer service play games to have a good rating.

I booked a room 2 night with allowable cancellation until 7 am the day of(I booked just slightly earlier). Unfortunately, I had picked a more distant hotel to my errand and so had to cancel and hopefully rebook at a different branch of theirs. I spentt 30 minutes or so trying to navigate the self-service until finally I had had enough and tried to reach a human being… it is impossible. With
A deadline with a deadline to check out of the refrigerator and I guess to cancel coming up. I had no choice and a chance to call the reservation line the gentleman explain the situation to gentlemen gentlemen insisted that since I was going to book another hotel to book it first, and that he will subsequently passed me on to somebody who will help me cancel the original reservation. And he would not budge on this. So I told him yes that’s fine. I will pay my dies. I know that they will be gouging me anyway. I escalate the complaints at some point at British. The ah sequent phone call was hreyrnu more . His basic question was that if the refund went through and what is his rating. I have a 1. By limiting his role to checking where the refund came though, he then thinks that he will get a ( for that when the whole isshe to befjn with was how hard it was to get it. What a joke, entcabeat emptier

Nightmare experience

I booked 3rooms in OYO hotel in Bijāpur, Karnataka, India (Oyo capital Meridian)for my parents and family. Booking was confirmed and everything was paid online. After my parents reaching the hotel they were told they won’t get rooms since we have paid it online. Then i talked to OYO customer service and they suggested me to move to different property (Oyo Basava Residency) and we accepted it. After my parents reached the other property, same issue here also. Here also property owner denied to give rooms. He asked us to pay the amount in the hotel and then we will get the rooms. Again they asked us the price 25% more than what we booked for. I called to customer service and they told they will refund the amount which I paid but it will take around 7 to 14 working days. Is this the experience you guys provide? I booked 3rooms for family and I was not traveling with them. Aged parents were waiting outside the hotel without getting the rooms. I spent one whole day talking with your customer service team. There is no way to talk to higher authorities. Even Though i booked the rooms and got confirmation I didn’t get rooms and now I need to wait for 7 to 14 days to get back my money. I lost my time & peace of mind. Who will bear this loss? I would like to thank Oyo for all this loss and nightmare experience. I’ll never again book any rooms through Oyo.

Developer Response ,

Hi, we regret the inconvenience caused to you. We never want our customers to be unhappy. We request you to share relevant details with us. So that we can assist you in a better way.