Tops Online - Food & Grocery 4+

Item added to cart is always out of stock

Tops as a store is good. No real complaints, but their app is terrible, most of the time it will not let you add the coupon codes or the store or the depot will call you to say that the items in your cart is not in stock or deliveries get canceled etc. I have not had similar experiences with Grab or Food Panda.

Service (sadly) is TERRIBLE

I was really hoping that the TOPS app would be a great addition to Bangkok online shopping options. Unfortunately, TOPS is performing terribly. I had one order cancelled; so, I re-ordered. On Friday, the driver contacted me TWICE for directions and then simply never showed up. When I called the phone number back, I was told that this phone now belonged to a different driver, namely her. She refused to provide me any other phone numbers. Note: The app reported my order as delivered.

Friday evening I sent a complaint via the app. Saturday late morning, I sent another complaint via the app. SILENCE. Finally, I called the number on the emailed order confirmation. There was an option for Thai (which I speak with native fluency), the only button that worked was to request an English-speaking contact.

The gal who answered spoke fairly good English, and I explained my dilemma. She was unable to help other by saying she’d contact the branch store for me. Four hours later, NO ONE has contacted me about my order.

The only good thing is that Tops appears not to have charged my debit card for the order (yet). So disappointed in this service, particularly because the only options via Happy Fresh (a far superior app) in my new area are Lotus and Big C.

Developer Response ,

Tops would like to apologize for the inconvenience. We regret the situation that happens in our service. we will take your complaint to improve our service.

Awful service, app itself is ok.

The App itself and its functionality is ok. Not great, but better than BigC’s god awful app or Lotus’s. Tops delivery itself though is why I’m writing such a bad review, I apologize to the developers who are stuck with this app, but Tops inventory system is so horrible it ruins any user experience.

Do not use tops delivery service. 9 out of my 10 orders end up being sold out of a bunch of the stuff I order, even if I place the order to be delivered asap. They keep the full amount you paid and say it takes up to 45 business days to refund you the money for the items they’re sold out of. They do not use any insulation for your groceries, most of the time my milk arrives spoiled and meat arrives warm. They will just ignore you if you try to complain to customer service and ask for a refund and I can prove it. Worst grocery delivery service on earth.

Developer Response ,

Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future.