Megabus USA 4+

I have ridden Megabus over 30 times. Recently, my trips from Indiana to Chicago have been significantly delayed (multiple hours) causing me to become increasingly frustrated with the Megabus platform. Not only have my buses been delayed / late, Megabus hasn’t notified me ahead of time so I can make proper accommodations for the long, painful wait ahead (some of these delays have taken place in the dead of winter). Due to Megabus’s inability to proactively communicate with its customers, I’m forced to wait at the bus stop and work with their utterly miserable customer service to figure out when my bus is expected to arrive. Not only does the Megabus customer service team have a tenuous grasp on the English language, they are completely unhelpful and will hang up on you / lie to end a conversation. During one of my customer service calls, a rep recommended I download the Megabus app to check the status of my bus. A recommendation as useful as the app. This app has zero functionality and seems as if it was designed in 1990. Do yourself a favor and ride Greyhound. I will never ride Megabus again.

The only reason I ride with Megabus is because the tickets are so cheap but I guess that’s why the app is just as crappy, I have to hope that the bus is running on time which is extremely rare customer service is complete garbage and when you call them to find out where the bus and why its running late how they tell you is to just continue to wait but they don’t give you an ETA. The drivers are always rude in their buses always break down, also not to mention they have the most inconvenient bus times they used to have one that left in the morning several in the afternoon and a couple at night now they only have one that leaves mid afternoon and after 10 o’clock in the evening seriously?!?! I have a better chance hitchhiking than using this service go to greyhound don’t support this company!!!

Long story short, this app is terrible, the actual service is okay. Download FlixBus if it’s available in your area.

The actually service that Megabus provides sadly due to the lack of public transportation in the United States we have to ride busses when I would much rather be able to take a train specially since I mostly use Megabus to travel to another city in my state that’s only about 120 miles away, something that if I lived in Europe I would be able to just ride a train instead.

Now let’s talk about just the app.

No updates in 4 years…. What else do I need to say.

Apple should remove this app from the AppStore. This app really is completely useless, the design is straight from the 1990’s and i mean design by kids in the 1990’s actually kids back then would’ve probably done a better job.

Pro tip, just use safari and go to the website if you need to use Megabus.