Love's Connect 4+

Overall I have virtually no complaints. It does what it sets out to do for truckers to make things easier while on the road and in the store. That being said the app has one MAJOR issue that should be a priority in fixing. The app doesn’t seem to have full support in push notifications for showers. Several times I’m been waiting in que for the shower and while I’m doing something else I’ll get a notification that the shower expired, but no notification before that my shower was ready???? This is getting annoying. Most times it’s not an inconvenience but the times that it’s late or there’s 7+ guys ahead of me the first time I was in line it’s gets infuriating pretty quickly. LOVES please fix this issue.

Thanks for reaching out. We want to troubleshoot this crash with you, but we'll need some more information. Please email us at comments@loves.com and request they send on to the Love's Connect mobile app team. We'll work through how to get you up and running with the app.

First you broke the login system on the app where my login worked just fine to where I had to sign in with my card and pin, which the app refuses to allow and tells me to call customer service as though they can fix what the developers broke. Second, you precede to brake the website as well, so now you won’t let me login to either the site or the app. Why can’t just use our email addresses and passwords as at least an option to login instead like normal people using a normal app or website providing a normal service. What the heck? I’ve already complained about this several times with you blocking my card and pin from being able to login to your broken app, then you break the website too. Now I’m running blind without knowing if I have points or shower credits. Loves, please fire these fresh out of app boot camp millennials and hire real, experienced developers to fix what they’ve broken. I can’t even use your service anymore. This has been going on for far too long. I’m very disappointed in Love’s upper management’s lack of over-site into what the tech department keeps breaking.

We appreciate your feedback, Scott. The app update introduced new pay features, which required a more secure sign in process. You may select "Sign In" from the Home screen and then tap “I don’t have a PIN,” which guides you through signing in with your email and password. If this doesn't help, we’re happy to assist with any additional issues you are encountering. You can reach our Support Team at comments@loves.com.

We have just started traveling in our camper van and have discovered Love’s as newbies. We have stopped at about 8 travel centers and overnighted at 3 that have RV facilities. We have found them to be universally clean as can be, the staff friendly and helpful and the showers are spotless. The sites had good water pressure, electric and one even had sewer hookup.
As for the app, it needs to be enhanced to support the RV parks better. My suggestions: 1) add a section where I can find my past and upcoming visits, 2) allow me to reserve showers for more than just myself, so I can make shower reservations for both of at the same time, 3) add a place where I could see what is available in a travel center store, so we know what is there, especially regarding things like tools and other RV equipment.

Thanks for sharing your feedback! We'll look into incorporating RV support in our app based on your suggestions. Please email us at comments@loves.com if you have any additional suggestions or need assistance.