CorrLinks Video 4+

This app is extremely convenient when you want to see a loved one, but it’s honestly trash af. The volume is so low you can’t even hear, it literally sounds like it’s coming out of the ear part. Your camera flips your picture, instead of mirroring it, so you have to move your phone all cattywampus for them to even see you. & the app works when it wants. I’ve been trying for the last 15 mins to accept a video chat, but the app keeps closing on itself. ANNOYING!

So I have a loved one who is incarcerate.
The picture quality and sound quality have always been less than acceptable but with no other option - even based off use of all the FAQs…I have continue to use the app.
This week however during a session the app abruptly ends the session and tells me that I need to do the update in order to continue to use the service. I check: My iOS is up-to-date
(I ran the video and audio test every time prior to a call session. So I know that was up-to-date 10 minutes before the beginning of the session.).
I review the information on the current app. It says the last update was well over a year ago…? So I delete it and all of its data and revisit the App Store to download it again thinking I must be in need of a newer version?

But wait? What is this? It is the same exact APP, with the same exact year ago last updated information.
If I didn’t know better I would feel like I’m being punished by using this application under the surmise of guilty by association!

Fix the bugs. This is not an end-user problem. This is a publisher’s issue. Just bad customer service. Does anyone know of an alternative platform? Attention all developers - you have some easy competition here. Because I will be standing in line to sign up For some thing else after a year of this poor service.

Used to use the app on my iPhone 6s Plus and worked perfectly but this app is outdated and hasn’t been updated to confirgue to the iPhone XR and latest update of iOS. The only way to make the call work without extremely loud shrieking noise on both ends of the call is by lowering the the volume completely, speaking into the microphone.. and then raising volume VERY low to hear the voice of the inmate on the other end.. smh . No customer service, no technical support line, and no update, pretty sad how the Federal system is doing. :/ hope for important improvements in the future through. It causes stress on the families & THE Inmate especially since we don’t get to see our family and this is the only form of reliable communication.